Returns are an opportunity to increase Customer Loyalty by living up to the promises you made.
With staff turnover and complex systems this is a challenge to achieve consistently - and
in the process a small minority often abuse the system and steal your profits.
TransAction+ Central Services Returns Management handles configuring and enforcing
your policies around returns, refunds and exchanges. You can set up Return Policies that vary by store
and by register. Lock down problem stores, or force returns to be done at a Service Desk.
Seasonal Policies can be used to anticipate issues or relax validation
for high return periods.
Location Policies allow you to have different rules for
returning merchandise purchase through your internet, catalog or even outlet store channels.
For non-receipted returns use the Lowest Selling Price
over the last 90 days (you pick the period). Avoid losses due to items purchased
on sale or using coupons and then returned at full price. The system tracks the
lowest effective selling price across all your stores and channels.
Returns Frequency rules allow you to control how many
returns (receipted or non-receipted) a customer can do in a day, in a week,
in a month, in a year! Most returns abuse is limited to a small number of
customers who will quickly realize that you are no longer a soft target.
Issue the correct Return Payment for your policy – whether
a “send check” for large purchases, store credits, refunds against the original
credit card, or cash – picking the correct payment to return automatically
can result in reduced shrink.